Its banker advertises it as the bigger, stronger, meaner car, and abiding enough, for 28-year-old agent Ashay Sawalkar, the BMW X1(priced at Rs 36.40 lakh) was an aspirational buy. But the woes his dream car has inflicted on him and the amateurishness of the automotive aggregation and its banker in diagnosing the botheration and application it right, accept pushed the affluence car enthusiast to affair accustomed notices to them, a year afterwards affairs the vehicle.
Ruing his accommodation to buy the car, Sawalkar beatific accustomed notices to BMW Bavaria Motors, BMW India and Navnit Motors Pvt Ltd on Saturday, December 15, for the afflictive annual provided by them, axis his car into a showpiece, befitting it off the road. The botheration started aural three months of the purchase.
“The car was beatific to Mumbai for application at Navnit Motors Pvt Ltd. They told me there was a tyre burst, which was fixed. I best up the car and was headed home to Pune the abutting day, aback the car gave up again. At Pune, I was told they begin a botheration in the manual and bare added time to assignment it. They abhorrent me for not conference them properly,” Sawalkar told Mirror. The circuit of the workshops accept not concluded since.
In the accomplished year, his car has gone for adjustment bristles times, abacus up to a accumulative of 100 canicule of inaction, and is still not well. “Despite accepting the car serviced afresh and additionally red-flagging BMW on the issues I am facing, annihilation has changed. Sometimes they affirmation the problems were misdiagnosed during the antecedent servicing, and afresh they appear aback with the aforementioned issues as acicular out earlier. Can you brainstorm active a BMW that sounds like beating article every time you drive? There is additionally a connected botheration with the pick-up. It actually hurts to drive such a agent afterwards you dreamt of it all your life. I don’t anticipate I will anytime buy a BMW afresh afterwards this appalling experience,” he added.
Refuting his allegations, admiral at BMW Bavaria, Pune, insisted they are accommodating to accompany the case but Sawalkar has been captivation them back. “We asked Sawalkar to accord us his car for added analysis of the problem, but he refused. The antecedent analysis showed that the car was authoritative a complete and we approved to array it,” said Prashant Deshpande, accepted administrator at the bounded dealer’s office. The automotive aggregation accustomed the cancellation of his accustomed notice. “We accept forwarded it to our accustomed team. We took abounding initiatives to abode his botheration and accept alike asked him to accelerate his car to us, so we could analysis it. We additionally beatific able mechanics to appear on his car. We were accessible to altercation but now we will be responding through our accustomed team,” said Anjali Jain, accepted manager, chump relations, BMW India.
We took abounding initiatives to abode his botheration and accept alike asked him to accelerate his car to us, so we could analysis it. We additionally beatific able mechanics to appear on his car. We were accessible to altercation but now we will be responding through our accustomed team
— Anjali Jain, accepted manager, chump relations, BMW India
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