-Mercedes-Benz India ranks accomplished on the J.D. Power CSI 2018 with 903 credibility -Mercedes-Benz India afresh additionally ranked No. 1 in J D Power Sales Achievement Survey 2018
Mercedes-Benz India has accustomed the accomplished rank in the J.D. Power 2018 India Customer Account Index (Luxury) Study. The abstraction bent that Mercedes-Benz with 903 points, ranks accomplished in after-sales account achievement amid all affluence car brands in India.
The J.D. Power SSI abstraction surveys affluence agent owners that appointment the accustomed account centers for aliment and adjustment work. Mercedes-Benz India has taken the accomplished rank in J.D. Power SSI Abstraction for the additional year on the trot, afterwards topping the abstraction in 2014 and 2015 as well.
The abstraction abstinent new-vehicle buyer achievement in the affluence articulation with after-sales account action by analytical dealership achievement in bristles factors (listed in adjustment of importance): account affection (30 per cent); account admission (18 per cent); account ability (18 per cent); account adviser (17 per cent); and agent analeptic (17 per cent).
Martin Schwenk, managing administrator and CEO, Mercedes-Benz India said, “We appetite to become the ‘Mercedes of Service’ and the allegation of the latest J.D. Power CSI Abstraction 2018 acerb reiterates our assurance appear that goal. Customer centricity has been basic to all our operations and this acceptance is a absolute affirmation of the accomplishment that our banker ally are putting into advancement the accomplished akin of account excellence.”
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